II have placed my order, how long it will take to reach me?

THEDEALOUTLET.COM offers 48 -72 hours delivery lead time for KSA. For other remote areas, the delivery time will be indicated during the check-out process. For further details, please contact our customer support team from 9 am - 9 pm on our toll-free number +971 800 124 0033 or via email [email protected]

 What should I do if my order hasn't been delivered yet?

If you don’t receive your order in due time, we would recommend you contact our customer care team (reachable 7 days a week) from 9 am - 9 pm on our toll-free number +971 800 124 0033 or drop an email at [email protected]

What is your refund policy?

To qualify for a refund, please ensure that the items are in good condition, in their original packaging with the tags still attached. This excludes items that have been personalized for you, any toiletries, underwear, swimwear, and clearance items. For more information, you can read the full Cancellation, Returns & Refunds policy.

How can I share feedback about my experience?

 We would love to hear your feedback to help improve our service. You can contact the Customer Care team, 7 days a week, from 9am – 9pm on our toll free number +971 800 124 0033, or email us at [email protected]

I received a damaged product; what's my next step?

 If your product is damaged or faulty, we would want to know. Request a return through our Customer Care team, and we will inspect your product for you. If the product is too large to be easily re-packaged and returned, please take as many pictures as possible of the fault/ damage and email them to our Customer Care team on [email protected] or call us on our toll-free number

+971 800 124 0033

What should I do if my order hasn't been delivered yet?

If you haven’t received your delivery in due time. We recommend you to, contact our customer care team from 9am-9pm 7 days a week on our toll free +971 800 124 0033 or via email [email protected]

Why is thedealoutlet.com pricing special?

At thedealoutlet.com, you are shopping pieces from our luxury brands, expertly selected for you by our team. Prices are determined by thedealoutlet.com, the unique online luxury outlet

The price of the products on the website are shown in your local currency and will be subject to VAT at the checkout process.

Which currencies can I shop in?

If you are a customer whose credit/debit card is not denominated in Kingdom of Saudi Arabia, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



What payment methods do you accept?

We accept the following forms of payment:

1-   Credit/Debit card:

VISA

MASTERCARD

2-   Cash on Delivery (‘COD”)

When will my card be charged?

If you pay by Credit or Debit card, payment will be debited and cleared from your account upon completion of the checkout process. You will then be receiving an order confirmation by thedealoutlet.com

For further details, please see our Terms &Conditions Price and Payment Policy

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see Privacy & Cookie Policy.

How much will I be charged for shipping?

thedealoutlet.com offers the following shipping methods in the Kingdom of Saudi Arabia  for all online purchases:

SHIPPING METHOD                    SHIPPING FEE

48 Hours to 72 Hours                       SAR30 

For remote areas, the delivery date might differ, we invite you to contact our customer care team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

Do you offer same day delivery?

At present, we unfortunately do not offer a same day delivery. We will inform you once this is possible in due time.

Can I collect my order from The Deal Outlet store?

At present, you are unable to collect your order from our offline stores. We will inform you once this is possible in due time.



Can I ship to multiple addresses?

At this time, we can only ship to one address per order Kingdom of Saudi Arabia . To ship to multiple addresses, please place a separate order for each location.



How can I track my order?

Thedealoutlet.com will send several emails during the order process to keep you informed of the status of your purchase.

Orders are delivered by our courier partner Group Logistics. A shipping confirmation will be sent to you as soon as your order has been dispatched, which will allow you to track the delivery.

If you have any concern, please contact our customer care team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

What do I do if I missed the delivery of my order?

If you are unavailable to receive your delivery, please contact our customer care team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

1. Can I cancel my order?

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Care Team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

We will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information.

In all circumstances, you can always contact our Customer care Team who will be happy to assist you.

2. Do I need to pay for returning my product?

Thedealoutlet.com is proud to offer a free returns policy for the Kingdom of Saudi Arabia which allows you to return items purchased and delivered to you within 30 days from the date of delivery.

3. How can I return my product?

Easy-to-follow return instructions are included with each shipment. To request a return, please follow the steps provided below.

You can return items for free by contacting us and arranging collection from your delivery address in the Kingdom of Saudi Arabia by:

1-   Calling us on our toll free number +971 800 124 0033

2-   E-mailing us [email protected]

3-   Logging into your account on thedealoutlet.com and Submit an Online Return Request

With your shipment, you’ll find easy-to-follow return instructions. To submit a return request, please follow the steps provided outlined here:

• Log into your account by clicking on ‘Sign in’ located on the top right corner on thedealoutlet.com
• Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.
• Request a return by clicking on the ‘'Return'’ button.
• The request once received will be inspected and processed by thedealoutlet.com Guest Services
• Our shipping partner Group Logistics will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.
• You will be notified by email once the return has been processed.

Important notice: We are unable to accept any Online Orders to be returned in our offline stores at present. Please kindly follow the above instructions to process Returns Online.

4. What is the Return & Refund Conditions?

Thedealoutlet.com will accept merchandise in its original condition for a refund when returned within 30 days of receipt and accompanied by the original invoice.

All products must be returned unused, with all related accessories (such as designer tags, instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging.

Additionally, please retain all documentation and packaging in order to return your order. All returns must be shipped back in thedealoutlet.com packaging in which your original order was delivered.

Unfortunately, we will not accept any returns for the following item types:

Beauty, skincare, cosmetics, haircare, undergarment, lingerie and swimwear products that have been opened, removed from their original packaging or had their outer plastic packaging

•  Beauty, skincare, cosmetics, haircare, undergarment, lingerie and swimwear products that have been opened, removed from their original packaging or had their outer plastic packaging removed. removed.

• Shoes should be tried on a clean and carpeted surface before wear. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Merchandise that has been altered or damaged will not be accepted.

Thedealoutlet.com reserves the right to refuse return of any merchandise that does not meet the above return requirements in thedealoutlet.com sole discretion.

The Free return service is only available for all online purchases shipped within the Kingdom of Saudi Arabia.

5.   How long will it take to process the return & refund?

Merchandise returned to thedealoutlet.com will be processed within 7 business days, of receipt of the returned item. Depending on your financial institution, please allow additional days for the refund to post to your account.

Refund Types

• Refunds for purchases made using debit or credit cards (Visa, MasterCard) will be issued to the same card that was used to make the purchase.
• If you purchased using Cash on Delivery as your payment method then, you will be issued with Online Store Credit on thedealoutlet.com
• If you purchased using guest checkout you will need to create an account on thedealoutlet.com so that we can issue you the relevant Online Store Credit.
• Online Store Credit can only be used on thedealoutlet.com
• Purchases made using more than one payment method such as credit card and online store credit voucher will be returned in form of an online store credit only.

Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.

If you need any further assistance, please contact our Customer Care Team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

Some Frequently Asked Questions About Returns

Can I return an item that I bought online at thedealoutlet.com to the The Deal stores in UAE, KSA, QATAR, KUWEIT? No. At present we do not have this option available, but we are working on developing it. You can contact our Customer Care Team our Customer Care Team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected] for any further update.

How do I exchange an item with thedealoutlet.com?

Unfortunately, thedealoutlet.com is unable to accommodate exchanges at this time. In order to exchange an item, we recommend, you return the original item for a refund using the return instructions provided above. A new order can then be placed on thedealoutlet.com for the exchange item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfil your order.

Can I exchange or return an item gifted to me by someone else?

Gift items can only be returned with a refund given to the purchaser of the gift. The above is without prejudice to any rights you may have to return defective products.

CONTACT US

How do I contact Customer Service?

You can contact our Customer Care Team 7 days a week from 9am-9pm on our toll free +971 800 124 0033 or via email [email protected]

Are The Deal Outlet items authentic?

Our offers are expertly curated from the best luxury fashion around the globe and we guarantee all items are 100% authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand trends and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping basket or in your favourite does not reserve it.

Are you going to have my size again?

As we are an outlet, we cannot guaranty that we will get the size again. Please visit our stores or call our Customer Support Team for more information.

How will my order be packaged?

Your order will be carefully packaged in a protective The Deal Outlet box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.