Cancellation, Returns & Refunds

1. Can I cancel my order?

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 800 The Deal (8433325) to cancel your order.

We will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information.

In all circumstances, you can always contact our Customer Service who will be happy to assist you

2. Do I need to pay for returning my product? is proud to offer a free returns policy for the UAE which allows you to return items purchased and delivered to you within 30 days from the date of delivery.

3. How can I return my product?

Easy-to-follow return instructions are included with each shipment. To request a return, please follow the steps provided below.

You can return items for free by contacting us and arranging collection from your delivery address in the UAE by:

  1. Calling us on 800 The Deal (8433325)
  2. E-mailing us [email protected]
  3. Logging into your account on and Submit an Online Return Request

With your shipment, you’ll find easy-to-follow return instructions. To submit a return request, please follow the steps provided outlined here:

  • Log into your account by clicking on ‘Sign in’ located on the top right corner on
  • Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.
  • Request a return by clicking on the ‘'Return'’ button.
  • The request once received will be inspected and processed by Guest Services
  • Our shipping partner will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.
  • You will be notified by email once the return has been processed.

4. What is the Return & Refund Conditions? will accept merchandise in its original condition for a refund when returned within 30 days of receipt and accompanied by the original invoice.

All products must be returned unused, with all related accessories (such as designer tags, instruction booklets etc.) if any, still attached and in the same condition as received, in their original box and packaging.

Additionally, please retain all documentation and packaging in order to return your order. All returns must be shipped back in packaging in which your original order was delivered.

Unfortunately, we will not accept any returns for the following items:

  • Undergarment, lingerie and swimwear products can not be returned for hygiene reasons.
  • Beauty, skincare, cosmetics and haircare products that have been opened, removed from their original packaging or had their outer plastic packaging removed.
  • Shoes should be tried on a clean and carpeted surface before wear.
  • Items that has been altered or worn will not be accepted. reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion.

The Free return service is only available for all online purchases shipped within the UAE.

5. How long will it take to process the return & refund?

Merchandise returned to will be processed within 7 business days, of receipt of the returned item. Depending on your financial institution, please allow additional days for the refund to post to your account.

Refund Types

  • Refunds for purchases made using debit or credit cards (Visa or MasterCard) will be issued to the same card that was used to make the purchase.
  • If you purchased using Cash on Delivery as your payment method then, you will be issued with Online Store Credit on
  • If you purchased using guest checkout you will need to create an account on so that we can issue you the relevant Online Store Credit. Online Store Credit can only be used on and NOT at the THE DEAL Outlet Stores (UAE, KSA, QATAR, KUWAIT)
  • Purchases made using more than one payment method such as credit card and eGift card will be returned in form of an eGift Card or store credit only.

Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.

If you need any further assistance, please contact us on 800 The Deal (8433325) or via email at [email protected]